Blade & Soul Innova Service – Refunding Founder’s Packs purchased from NCSOFT/Blade & Soul site

NCSOFT has established a partnership with Innova to bring a Russian language version of Blade & Soul to the following countries:

  • Armenia,
  • Azerbaijan
  • Belarus
  • Georgia
  • Kazakhstan
  • Kyrgyzstan
  • Moldova
  • Russia
  • Turkmenistan
  • Tajikistan
  • Ukraine
  • Uzbekistan

Innova will be providing all game service to players in these countries, and as such, access to the European and North American servers will not be available for players in the countries listed above, and the Russian language servers will similarly not be available to players from Europe or North America.

If you purchased a Founder’s Pack before December 8 for North America or Europe, and live in one of the above countries, we’ll be automatically refunding your purchase. Automatic refunds will begin on December 9, 2015, and are expected to complete by December 24, 2015. If your refund does not appear on your card or purchase account by January 1, 2016, or if you made a purchase after December 8 and will not be receiving an automatic refund, please get in touch with our Support Team which will be more than happy to assist you. We are not able to cancel the automated refunds.

The official post announcing the partnership with Innova can be found here:

For more information on the Innova Service, please visit the Innova Blade & Soul website.


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